Frequently Asked Questions
Everything you need to know about your TruNativ experience.
How can I track the status of my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is TruNativ's return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to qualify for a full refund or exchange.
Do you offer international shipping?
Yes, TruNativ ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to find your perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
At TruNativ, we prioritize ethical production. Most of our collections use organic cotton and recycled fabrics to minimize our environmental footprint.