Returns & Exchanges

At TruNativ, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Please ensure that all products remain in their original condition, unworn and with tags attached, to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all original garment tags and labels are intact to prevent damage during transit.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Quality Check and Refund

  Once our warehouse receives and inspects your return for quality compliance, your refund or exchange will be processed within 5-7 business days.